Shipping Policy

Whisker & Wag Pets
Business Address: 5350 East Valley Road, Fort Smith, AR 72903

Effective Date: September 17, 2026

At Whisker & Wag Pets, we want your pet’s products to arrive safely and on time. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

1. Shipping Destinations

We proudly offer free shipping throughout the United States and internationally.

Shipping availability may vary depending on the product, destination, and carrier. If we are unable to ship an order to your address, we will contact you as soon as possible.

2. Order Processing and Shipping Times

All orders are processed and shipped within an estimated 5–8 business days after payment has been successfully received.

Orders placed on weekends or holidays will begin processing on the next business day.

During holiday seasons and periods of unusually high order volume, customers should expect an additional 1–2 business days for delivery.

Please note that delivery estimates are approximate and may vary depending on the destination, shipping carrier, weather, customs processing, holidays, and other circumstances beyond our control.

Once your order has been shipped, you will receive a confirmation email containing tracking information when available.

3. Shipping Rates

Domestic Shipping: Free shipping is available on all orders shipped within the United States.

International Shipping: Free international shipping is available to eligible destinations.

Customers will see the available shipping option and any applicable charges, if any, at checkout before completing their purchase.

4. International Shipping

We offer free international shipping to eligible destinations.

Please be aware that international orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These charges are determined by the destination country's customs authorities and, when applicable, may be the responsibility of the customer.

International delivery times may vary due to customs processing, local delivery conditions, and other factors outside our control. Our standard estimated shipping time is 5–8 business days, with an additional 1–2 business days during holiday seasons.

5. Order Tracking

Once your order has shipped, we will send a shipping confirmation email with a tracking number, when available.

You can use the tracking information provided by the carrier to follow your package’s progress. Please allow some time for tracking information to update after your order has been shipped.

6. Shipping Delays

While we do our best to meet estimated delivery times, delays can occasionally occur because of severe weather, carrier disruptions, holidays, customs processing, incorrect addresses, or other unforeseen circumstances.

During holiday seasons, customers should expect an additional 1–2 business days for delivery due to increased shipping volumes.

If your order is delayed beyond the expected timeframe, please contact us at john.ziegler.iii@gmail.com so we can help you check its status.

7. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at john.ziegler.iii@gmail.com. We will do our best to update the address before the order ships, but we cannot guarantee that changes will be possible.

If an order is returned to us because of an incorrect or incomplete address, we will contact you to discuss available options.

8. Lost, Damaged, or Missing Packages

If your package arrives damaged, please contact us promptly at john.ziegler.iii@gmail.com and include your order number and photographs of the damaged packaging or product, if possible.

If your tracking information indicates that a package was delivered but you cannot locate it, please first check with household members, neighbors, and the shipping carrier. You may also contact us for assistance.

We will work with you and the shipping carrier to investigate shipping issues and determine the appropriate next steps.

9. Multiple Shipments

Some orders may be shipped in separate packages, particularly when products are fulfilled from different locations. If your order arrives in multiple shipments, you may receive separate tracking information for each package.

10. Changes or Cancellations

If you need to change or cancel an order, please contact us as soon as possible at john.ziegler.iii@gmail.com.

We will try to accommodate requests made before an order has been shipped. Once an order has entered the shipping process, changes or cancellations may not be possible.

11. Contact Us

If you have questions about shipping, delivery, or your order, please contact us:

Whisker & Wag Pets
5350 East Valley Road
Fort Smith, AR 72903
Email: john.ziegler.iii@gmail.com

We appreciate your business and look forward to serving you and your pets!